How to Find a Transaction in the Konnect Dashboard

Log In to Konnect Dashboard

• Access the Konnect dashboard using your credentials.

Navigate to the Transactions Page

• From the main menu, click on the "Transactions" tab. This will take you to the transaction list view.

Understand the Transaction List Layout

• The list provides an overview of transactions, including key details such as:
  • Transaction ID
  • Merchant Name
  • Date and Time
  • Amount
  • Payment Method (e.g., Credit Card, ACH)
  • Status (e.g., Approved, Pending, Declined)

Pagination

• If there are many transactions, use the pagination controls at the bottom of the page to navigate between pages.

Locate the Transaction

• Find the transaction of interest in the list. Use the search or filter functions (described below) if needed.

View Details

• Click on the transaction row or the corresponding "Details" button to open the detailed transaction view.

Key Information in the Transaction Details

• General Information:
  • Transaction ID
  • Merchant Name
  • Payment Method
  • Status
  • Date and Time
• Financial Breakdown:
  • Transaction Amount
  • Fees
  • Net Amount
• Additional Information:
  • Customer Details (e.g., Name, Email, Phone)
  • Authorization Codes
  • Refund History (if applicable)

Export or Print Details**

• Use the export or print buttons to save the details for your records if needed.

Using the Search and Filter Function

Locate the Search Bar

• The search bar is available at the top of the Transactions page.

Enter Search Criteria

• Input relevant details, such as:
  • Transaction ID
  • Merchant Name
  • Customer Name
  • Email Address

Run the Search

• Press "Enter" or click the search icon to display the results.